Urban Barn — Furniture Store in West Vancouver

Reviews of Urban Barn

• Hannah

  Added 2016.07.22

  How come you do not reply to the lady who wasn't happy with your service? You reply to the happy customers, but not to the unhappy ones? Everything she says is true BTW, forget getting through to the call center, the staff will only help at your location when purchasing, forget doing a return, they send you on your way to call the non-existing phantom customer service line. You must pay top salary to your staff to encourage such level of ignorance. What a joke!
• Jaden

  Added 2016.06.12

  5. Don't hide behind the "it wasn't my responsibility". Don't evade the clients request to speak with your supervisor by saying they won't be around for a couple days. When it is clear that your company has failed the client in a monumental fashion, don't keep important information - like the number to the company's president - hidden from your front line employees at the call centre in India.
• Cody

  Added 2016.01.23

  Oh, and if you are going to continue to warp the facts to your clients, at least keep your stories straight. That last bit about the drawers not being the same colour as the cabinet just added insult to injury knowing that very likely, somewhere in your warehouse, is the item I ordered in the correct colour.
• Owen

  Added 2015.12.21

  3. Don't tell the customer the items came in wrong colour so you are blocking the order from pick-up by their movers less than 24 hours before they are supposed to show up at your warehouse.
• Antonio

  Added 2015.09.17

  6. Don't let your warehouse staff, who are on the scene with the movers and have precise knowledge of what is going wrong, refuse to talk with the client and instruct them to call that customer care number.
• Luke

  Added 2015.05.12

  8. Saying "I'm sorry", "I understand your frustration", "I don't have that information", "I'm only telling you the information I have" and giving the client a $50 gift certificate is a BS move when you have put them through this ordeal.
• Antonio

  Added 2015.02.23

  2. When that customer calls to verify that all pieces are ready not once but TWO separate times - both in store and to your customer care number, CONSIDER ACTUALLY TELLING THE TRUTH.
• Wyatt

  Added 2015.01.06

  Alnoor, Sephyr and team always make us feel welcome. There’s always new merchandise to look for and these boys are quick to provide recommendations, honest reviews and suggestions. In doing so, they have earned my trust.
• Charles

  Added 2014.10.12

  7. Don't have a machine put your client on terminal hold when they call your care number.
• Devin

  Added 2014.09.17

  4. After saying that you have fixed the problem and the order is ready to go, don't then call as the movers are en route to say that the WRONG COLOUR items are actually being delivered today and can the client delay their moving schedule. (Interesting BTW that you were able to take pictures of the wrong colour items in their open boxes for the client if they hadn't actually been received, but that's another suggestion: STOP MISREPRESENTING THE FACTS TO YOUR CLIENT WHEN YOU'VE CLEARLY SCREWED UP.)
• Emma

  Added 2014.06.06

  4. Don't tell your client that your movers can pick up from your warehouse and then have the warehouse initially refuse to give them the order because they aren't the purchaser.
• Colin

  Added 2014.04.20

  1. When a customer orders something two months in advance and you say it will arrive in plenty of time, make sure it does.
• Michael

  Added 2014.02.15

  Urban Barn is very possibly the WORST company I have ever made a major purchase from.
• Adam

  Added 2014.01.14

  Customer service was excellent as always. The staff are knowledgeable, patient, and have a great eye for design. They make great suggestions without being pushy or overbearing.
• Steven

  Added 2014.01.03

  Urban Barn, if you actually read these reviews and care about your customers beyond just putting their cash on your register, here's some advice on customer service:
• Samuel

  Added 2013.12.14

  Acceptable service. Great delivery and a huge variety of products.
• Jack

  Added 2013.08.11

  They even carried my purchases out to the car for me in the rain because I had my baby with me. Always a great shopping experience.